The Right Equity Release is fully committed to ensuring that your information and other credentials is protected. We (The Right Equity Release) may update this policy from time to time. You should check this page every so often to ensure you are happy with our policy.
What we collect
We may collect the following information when using our contact forms or calculators:
- Full name and title.
- Contact information including email address, telephone/ mobile phone.
- Postal Address including first line of address and postcode.
- Other information relevant to customer surveys and/or offers including salaries, household incomes and property values.
What we do with the information we gather
We ask for this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Rest assured that the information we obtain from you is kept secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest or relevance. However, once you have used these links to leave our site, you should note that we do not have any control or responsibility over that other website and the content they decide to put on their website(s). Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or stopping any emails by clicking the link provided at the bottom of our emails labelled unsubscribe from future newsletters.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect.
What is a Cookie?
But, before you make a decision to switch off Cookies, it’s important to understand what a Cookie does.
What do Cookies do?
Cookies do lots of different jobs, most of which are highly beneficial to the user. A Cookie helps you to navigate between pages efficiently; they store your preferences, remembering what it is you like. Cookies really help to improve your website experience and so do have a benefit for the user. One really important feature of a Cookie is that they remember you and so if there are websites you regularly visit, when you login the website remembers you and so as you move between pages it will keep you logged in. If the website doesn’t remember you, then you might have difficulty keeping logged in as you move from page to page.
Cookies are also really useful for website owners and can be used to help with their marketing and advertising. Cookies may be set by the website you are visiting, but they can also be set by a third party website who may be running content on the page you are visiting.
Below is a brief description of what the Cookies on The Right Equity Release Ltd website do and what they are used for. We are assuming that you are happy with this usage, but if you are not, then you can delete the The Right Equity Release Ltd Cookies having visited the site.
There are different Cookie types:
Session Cookie – this is used for the duration of your current visit. You can find out more information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Persistent Cookie – these cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site/s to be remembered.
First and third party Cookies – this refers to whether the website domain that is placing the Cookie is ‘first’ or ‘third’ party. First party Cookies are those set by the website visited by the user. Third party Cookies are those set by a domain other than the one being visited.
The Right Equity Release Ltd Cookies (1st Party Cookies) on our site:
“Session” Cookies – may be used to remember various details about your visit e.g. to remember your log-in for you or what products you have within your shopping basket. These Cookies are deemed strictly necessary to the working of the website. If Cookies are disabled then some functionality of your site will be broken. More information on session Cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Blog Comments – if you want to leave a comment on our blog then you have to be either logged in as a member, or you have to supply your name and email address. You can choose to post anonymously, but we would still need your name and email address, so you can’t leave a blog post without telling us who you are.
Other domains (3rd Party Cookies) on our site:
Google Adsense – this Cookie is used by Google and reports to us on how any adverts on our site is performing. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/
DoubleClick (Google) – this is very similar to the Google Adsense Cookie, but is specific to any display advertising on our site. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/
Google Analytics – we use this to help us to understand how our site is being used so that we can improve the user experience. You can find out more about Google’s position on privacy in relation to its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Social buttons – you will see most of the pages on our site feature ‘social buttons’. These enable users to share or bookmark pages on the web. Our site includes: Twitter, Google +1, Facebook ‘Like’, and Linkedin ‘share’. To connect these buttons to the relevant social networks and external sites, we have had to implement scripts from outside of The Right Equity Release. Because of this, it is likely that these external sites are collecting data about what you are doing all around the internet, not just on our website. You should check the respective policies on each of these sites to see how any information that they may have gathered on your session is used and to find out how to opt out or delete such information.
External web services – sometimes we have to use external web services, mostly to display content within our website, such as Flickr, YouTube and Vimeo. In time, we may use other external sources too, so the list presented is not exhaustive. As with the social buttons, we cannot prevent these sites, or external domains from collecting information on your usage of this embedded content. If you are not logged in to these external services, then they will not know who you are, but they will still be able to gather anonymous information during any session on our website.
Email tracking – some of the emails we send to you such as service emails or invoice emails contain no tracking. However, we do from time to time send you emails that do contain tracking, ie newsletters, offers etc. We track these emails so we can see how much traffic those emails send to our website and to help us improve what we do. Sometimes we do use the personal information eg to re-email people who didn’t click the first time, but if you would rather we didn’t do that and you want to opt out, then you can do this via Your Account.
How to Control your Cookies
Your browser will allow you to manage Cookies in some of the following ways, giving you the control over how cookies are used on your computer:
- Accept or reject all Cookies
- Accept or reject Cookies from a particular site
- Set your browser to prompt you each time a Cookie is offered
- View the Cookies stored on your computer and delete them, individually or as a group
It’s important to be aware that if you block cookies, many websites will not work properly, hindering your online experience. We don’t recommend turning Cookies off when using our website.
If you would like more information, we have listed the “Help” sections from each of the Major Browsers so you can find out in more detail how to manage cookies on your browser.